Connectivity has been restored, and systems are now processing as expected.
Please note:
You may experience delays in receiving Deal Confirmation reports and/or pricing messages via CTN and EMX this afternoon due to a backlog in the book/box process.
We do not anticipate any further ongoing impacts from this issue.
No further updates will be issued.
11:45 update
This issue continues to affect SS&C connectivity.
Orders submitted via EMX or CTN will be processed according to the timestamp when they were received by those platforms upon our recovery.
The next update will be posted before 13:00.
10:50 update
This issue continues to affect SS&C connectivity.
Please continue to follow the guidance provided below.
The next update will be posted before 12:00 PM.
We are currently experiencing connectivity issues affecting EMX, CTN, and the Secure Distributor Portal.
- EMX & CTN: Please continue submitting orders as usual. Orders will be processed based on the time they are received by EMX or CTN.
- Secure Distributor Portal: Access is currently unavailable. Please try again later. This issue also impacts internal access, so we are unable to provide reports through alternative methods at this time.
We will post an update here by 11:00 AM.