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Distributor Portal

STP Rejection Reasons

Below you will find common rejection reasons and next steps required before re-submitting the request.

Please note, Electronic Re-Registration is not available for crossborder accounts.
For ISA transfers, private clients must reside in the UK in order for electronic transfers to proceed - if the client resides outside of the UK, please contact the Fund Group's customer services team who will guide you on alternative methods of transfer instruction.