We have been made aware that due to the recent enhanced COVID quarantine in place between the UK and Europe, outbound postal mail is being held up. Royal Mail have advised that this mail will be held securely until it can be processed. At present we have no indication as to how long this may take. They have advised that any mail currently in the system should be delivered, but this is not guaranteed.
In light of this news, we urge you to use our webchat functionality to speak to our team in real time where we can discuss alternative solutions should they be required – this can be accessed at www.distributorportal.co.uk and is represented as a green speech bubble in the bottom right hand of every screen. Please do not email as we are experiencing extremely heavy email volume at present and cannot guarantee a response as quickly as you may require.
Lastly, please remember to use our Secure Portal https://secure.dstdistributorportal.com/login where we have over 2 million reports available to extract reconciliation, trade, payment & tax voucher data to name but a few.